RETURN POLICY
CAN I CHANGE/CANCEL MY ORDER?
Hi! We don’t accept cancellations once the order has been placed. To change your order , please get in touch with us 8826139515 or mail us at knotmecute11@gmail.com with your order number and your request. You will need to do so as soon as possible as orders are sometimes shipped immediately.
DOMESTIC SHIPPING
IS THERE AN ADDITIONAL SHIPPING CHARGE?
yes we charge a convenience fee of Rs 100-150 on each order domestically. This convenience fee is not refundable.
if any order is urgently needed shipping charges are different for it , in that case u need to contact us -8826139515
3- 4 days it takes
WHAT IF I RECEIVE A DAMAGED / DEFECTIVE / WRONG PRODUCT?
We Quality Control all our shipping and packaging processes, but in rare circumstances, if you do receive a damaged, defective/wrong product or an incomplete order, simply get in touch with us within 24 to 48 hours of receiving your order with pictures at knotmecute11@gmail.com / 8826139515 and we will take care of the rest.
we don’t accept any sort of return request if the product is not damaged or defective .
DO YOU HAVE A REVERSE PICKUP SERVICE?
No, we don’t have a reverse-pickup service. You will have to courier the product back to us at our studio address. And we would refund you the courier charges borne by you .
HOW LONG WILL IT TAKE TO PROCESS MY RETURN?
It will take 15 to 25 working days for you to receive a replacement or store credit.
PAYMENT
WHAT PAYMENT METHODS CAN I USE?
We have a number of payment methods. Choose the one that is most convenient for you.
- Online Payment via Credit or Debit We acasjhccept Visa, MasterCard and Maestro cards.
- Paytm
Please note : If we don’t hear from you 7 DAYS after you have placed your order, the order will be cancelled. We won’t be dispatching the order unless it is confirmed nor will be block it for you.
